Southeast Asia

Reinventing Southeast Asia’s retail industry to drive economic recovery (The Business Times)

With consumer behaviours, operating environments and market conditions changing constantly, responsiveness and speed are more important than ever. This is where technology platforms come in, acting as enablers for agility,...

Vietnam

Alibaba and Shopee clash in Vietnam as ASEAN e-commerce war rages (Nikkei Asia)

Shopee's bullish expansion in Vietnam is part of a new phase of development in Southeast Asia's $100 billion digital economy. In the post-COVID era, e-commerce will be the cornerstone of...

Indonesia

Gojek in Talks With Tokopedia for $18 Billion Merger, Sources Say (Bloomberg)

Indonesia’s ride-hailing and payments giant Gojek is in advanced discussions about merging with local e-commerce pioneer PT Tokopedia, ahead of a planned initial public offering of the combined entity, according to people with...

Malaysia

Malaysia to chair first ASEAN Digital Ministers' Meeting (The Edge Markets)

The Ministry of Communications and Multimedia (KKMM) in a statement today said the emphasis would be on the importance of centralisation and unity, in efforts to develop the ASEAN Community...

Indonesia

Global firms remain upbeat about Indonesia’s digital economy (The Jakarta Post)

Bhima Yudhistira, an economist with the Institute for the Development of Economics and Finance (Indef), said Indonesia’s e-commerce and fintech industries showed the most promising growth compared to other sectors...

Southeast Asia

Digital challenger banks offer promise of inclusion (Business Times)

The number of digital challenger banks worldwide has grown significantly over the last decade, to a cumulative total of over 200, attracting about US$15 billion in funding. This growth has...

Thailand

Exceeding Customer Expectations - Summary of Discussion with Muang Thai Life, Bangchak, Jardine and other Industry Leaders in Thailand

In 2020, one of the biggest digital transformation themes we covered was about customer experience and how the new rules of doing business in pandemic times make managing the customer...

Southeast Asia

Singapore banks grapple with digitization as disrupters beckon (Nikkei Asia)

DBS, OCBC and UOB have pledged to make digitalization a core part of their business transformation efforts and are spending a lot of cash to do it. DBS, the biggest...

Vietnam

Business urged to take a pioneering role in digital transformation (Vietnam Plus)

“Enterprises are the core of the economy, can not outside the digital, especially in the context of the pandemic which is changing the world with a transition towards the digital...

Southeast Asia

Singapore's Internet economy drops 24% in 2020; Vietnam, Indonesia see double-digit growth (The Business Times)

Digital economies in Vietnam and Indonesia managed double-digit growth despite headwinds from the Covid-19 pandemic, although Singapore's fell 24 per cent to US$9 billion. All across South-east Asia, consumers, as well...

Southeast Asia

How digital payments unlocks new growth corridors in SEA (Manila Standard)

A common trend across SEA is that mobile is fast becoming the preferred channel for e-commerce, especially amongst younger shoppers. And their use of mobile apps and e-wallets is driving...

Southeast Asia

SE Asia digital payments hit $620b during pandemic: Google-Temasek report (Deal Street Asia)

Digital payments in Southeast Asia hit $620 billion so far this year, from $600 billion last year, as the region registered 40 million first-time online users during the coronavirus pandemic...

ASEAN

The Future Of Consumption In ASEAN (The ASEAN Post)

Over the next 10 years, ASEAN will see an additional 140 million consumers, representing 16 percent of the world’s new consumers, according to the World Economic Forum (WEF) in a...

Vietnam

All customers want is an answer; are businesses ready to respond? (The Business Times)

The power of customer service tools is clear, but there is a gap in the market. Businesses aren’t offering self-service solutions — which not only adds pressure to internal teams but...

Malaysia

The New Consumer and Rethinking User Experience - Takeaways from AIBP Insights Malaysia

We had the opportunity to chair our last AIBP Insights Malaysia session about the new user experience and customer expectations and it’s not surprising that this category received the most...

Thailand

Supply Chain Optimisation: Overcoming Supply Chain Disruption - Takeaways from AIBP Insights Thailand

In AIBP Insights Thailand’s penultimate session on supply chain optimisation, our discussion broached the topic of overcoming supply chain disruption with speakers from C.I.T Corporation, CP Foods (CPF), Indorama Ventures,...

Indonesia

Intelligent Enterprises - Automation, Data & Digital infrastructure: Driving Efficiency - Takeaways from AIBP Insights Indonesia

At the penultimate session of AIBP Insights Indonesia, enterprise panelists from Air Asia, AnterAja, Bank Mandiri, JAPFA, Kimia Farma, Lion Super Indo, Matahari, MYDIN and Sinar Mas Mining spoke about...

Indonesia

Maximising Return on Investment of Technology - Takeaways from AIBP Insights Indonesia

We had the honour of hosting a CXO focus group discussion focusing on the relevance of technology to businesses including the impact on their financial performance. Does the current pandemic accelerate...

Philippines

360 Degree View of the Customer Journey: Understanding the Filipino Consumer

One thing that the Enterprise Innovation Award nominations had in common was how they viewed digital transformation as an ongoing journey instead of an end goal. By starting on the...

Philippines

Maximising the Conglomerate Advantage (?) - Takeaways from AIBP Insights, 16 October 2020

As the finale of our week-long discussion series of AIBP Insights “in” the Philippines (well - they were all held online), we had the opportunity to bring together regional executives...