Meeting New Omnichannel
Customer Needs

According to the 2021/22 AIBP ASEAN Enterprise Innovation Survey, digital marketing, customer centricity, personalisation are key focus areas of digital transformation for 33% of ASEAN Retailers. 60% believe that a unified data platform to aggregate data will drive the largest benefit for the industry.

With store-based retail sales growth stagnating or declining in the region, retailers are shifting towards omnipresence with key trends in product and service convergence, going direct-to-consumer and digitalisation of core operations and processes. Industry stakeholders have become interdependent on one another, and expanded and tailored their horizontal and vertical capabilities to new consumer demands and preferences.

Join our 2022 AIBP ASEAN Innovation Award Finalists as they share their case studies on retail innovation

Date: 14 September 2022
Time: 10.00 AM - 11.30AM (GMT+8)

2022 AIBP ASEAN Innovation
Award Finalists

• Index Living Mall

• Robinsons Retail Holdings

• SM Malls Online

Register To Attend



Please rate your organisation’s maturity in Digital Transformation (DX)*
Which Digital Transformation(DX) / Innovation Investments will drive the largest benefits to your organisation:*
What is the expected Return on Investment (ROI) when investing in Digital Transformation (DX) and Innovation Projects?*
When would your organisation expect improvements when investing in Digital Transformation (DX) and Innovation Projects?*
How do you expect your organisation’s investment in Digital Transformation (DX) and Innovation Projects to change in the coming year?*
Which technologies does your organisation plan to invest in over the next 2 - 4 years?*
What do you perceive as challenges to your organisation's Digital Transformation (DX) & Innovation projects?*
How familiar are you with your organisation's sustainability goals and initiatives?*
(1. Poor - 10. Exceptional)
(1. Poor - 10. Exceptional)
(1. Poor - 10. Exceptional)
Do you think that Technology Innovation can create a more sustainable future in your industry?*
Rate 1-5 (5 - very important and 1 - unimportant)
In your opinion, what do you think would be the primary role of the physical store of the future for your organisation?*

Which area of the customer experience does your organisation find most challenging?*
Which of the following is a current initiative within your organisation?*