Powering Data-driven Public Services: Raising the Bar for People Experience

As ASEAN countries transition from being low to middle income countries, the ASEAN people expect better public services, greater involvement in public services delivery.

Public services like electricity, public transport, environmental services, healthcare, etc are the basic provisions for the people. Key principles of public service delivery include transparency, citizen participation and accountability. Citizen ownership and experience have become key priorities of public service providers.

Digital solutions like data analytics, cloud computing, AI and ML, etc will enable transparent, efficient and optimal services.

Date: 19 November 2021
Time: 10 AM - 11:30 AM (GMT+8)

Focus Discussion:

- Utilising Data to Enhance Essential Public Services

- Rethinking and Revisualising Services for an Accelerated Future

- Addressing Key Threats and Keeping Services Running


Ts. Helme Mohd Yusop

Manager, Digitalisation Department

Alam Flora Sdn Bhd

Julius Perry Dominguez

Head, Innovation Lab

Manila Electric Company (MERALCO)

Michelle Fam

Digital Innovation Team Lead

Sarawak Energy Berhad