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For many, the ongoing COVID-19 pandemic ushered in a world unlike any other we ever experienced. As vast chunks of the global economy are temporarily shut down, much of daily life shifted from the physical world to the virtual one and enterprises are forced to find new ways to work. Vaulting to the top of the agenda for many enterprises are ongoing efforts to reimagine the customer experience (CX), which has emerged to be a critical differentiator amidthe pandemic.
Offering products or services alone will no longer suffice; enterprises must provide their customers with satisfactory experiences. With the increasingly high expectations and demands for exceptional customer support, it is imperative for businesses to understand and look at the various areas contributing towards customer experience, as it would allow them to devise an extensive customer engagement strategy which will reduce existing and potential gaps with customers.
Date: 21 September 2021Time: 9 AM - 10:30 AM (GMT+8)
- Customer-Driven Innovation(s)
- Balancing the Functional and Emotional Benefits in Offerings
- Rethinking and Revisualising Experiences for an Accelerated Future
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Vice President, Engineering
AVP Digital Product Management & Business
Adi Purwanto Sujarwadi
Vice President, Product
Head of Engineering
Chief Operating Officer
Head of Global Enterprise Innovation
Mid Market Account Executive
Vice President, Growth and Strategy