ASEAN

Takeaways from AIBP Insights Hyper-Personalisation for Banking, Financial Services, and Insurance: Revisualising Customer Experiences

The customer experience in the financial ecosphere holds massive untapped growth potential. The Harvard Business Review recently reported that 58% of enterprises are seeing a significant increase in customer loyalty...

ASEAN

A Data-driven Approach to Direct-to-consumer (D2C) Distribution: Key Takeaways

The session opened with a presentation by Charles Sevior, Chief Technology Office, APJC, Unstructured Solution, Dell Technologies, on Deriving Actionable Insights from Unstructured Data with AI/ML which included key trends...

Indonesia

Takeaways from AIBP Insights The Value of Customer Experience: Rethinking Customer Journeys for Indonesia's Consumers

With a population of approximately 270 million, Indonesia is the world’s fourth-most populous country. It is interesting to note that the median age of Indonesia is 29.7! As of 2020,...

Philippines

The Philippines banks on e-commerce and digital economy to speed up recovery (The Star)

With the brick and mortar businesses hit by the global pandemic and lockdown measures, Commercial Attache at the Philippine Trade and Investment Centre in Kuala Lumpur (PTIC), Katrina Banzon said...

Malaysia

Telekom Malaysia and Tata Communications team up on ASEAN IP transit services (Channel Asia)

Specifically, Malaysia's national connectivity and digital infrastructure provider, through its global and wholesale arm TM Wholesale, is partnering up with Tata Communications to offer stable, high-speed and reliable connectivity in...

Malaysia

Expect better sequential earnings from Aeon (Borneo Post Online)

“Meanwhile, in partnership with BOXED, Aeon has launched its new online grocery website ‘myAeon2go’, in line with its digital transformation plans to achieve 15 per cent e-commerce sales revenue share...

Malaysia

AirAsia says transformation into digital travel and lifestyle group complete (The Edge Markets)

"Our transformation is over and AirAsia is now an investment holding company with a portfolio of synergistic travel and lifestyle businesses that leverage data and technology to deliver the best...

ASEAN

User experience, security among top cloud buying drivers in ASEAN (Channel Asia)

The biggest change in ASEAN enterprise cloud buying behaviour, according to GlobalData, is security, which has shifted from being the top barrier to the third most important driver. This has...

Southeast Asia

E-commerce sales in Singapore forecast to hit $13.4 billion by 2026: Report (The Straits Times)

"E-commerce now outranks gaming as one of the top activities consumers do online, possibly because it is evolving to blend entertainment with shopping... Online channels have become more prevalent, from...

Indonesia

Cyber-attack haunts Indonesia’s COVID-19 strategy (The Jakarta Post)

A reported data breach of the now-defunct electronic Health Alert Card (eHAC) system has raised serious concerns about the security of the PeduliLindungi application, a key part of the government’s...

Southeast Asia

Trucked and loaded: a greener way to move cargo (The Star)

The efficiency of trucking is improving as new digital freight forwarding marketplaces allow cargoes to be matched better with trucking capacity, reducing the number of journeys made with little or...

Southeast Asia

Asia's factories hit by supply chain disruptions from Covid-19 resurgence (The Straits Times)

The surveys highlight the pandemic’s broadening damage in South-east Asia, where soaring infections and subsequent lockdown measures have hurt both the service and manufacturing sectors. Delta-variant outbreaks in the region have...

Philippines

Velasco calls for more investment in ICT to ‘narrow digital divide’ in PH, ASEAN (INQUIRER.net)

While internet penetration in the Philippines or the number of people with access to the internet is high, there are still areas where internet connectivity appears more of a privilege...

Malaysia

Malaysian state of Selangor focuses on digital ecosystem, economy (The Jakarta Post)

The digitalization of the public sector deliverables and services under the Smart Government domain is key in pushing through the agenda, and increasingly so with the restrictions brought forward by...

Malaysia

Unlocking the potential of digital economy (The Star)

According to Speedtest Global Index (January 2021), Malaysia’s mobile download speed ranked 94th (out of 140) in the world and 8th among Asean nations. The 4G mobile network coverage under...

Indonesia

Indonesian aims for 40 per cent of Asean's digital economy market share by 2025 (The Star)

The minister said that the development of the digital economy can no longer be contained. The flow of digital transactions has begun to enter the second and third waves with...

Malaysia

AirAsia’s Teleport to acquire Delivereat for RM41.5m (The Malaysian Reserve)

Teleport, being the only last-mile delivery provider that owns an airline, would invest in the ecosystem of delivery capabilities to efficiently pair on-demand deliveries with same-day courier arrivals, both domestically...

Malaysia

MR DIY remains upbeat about the retail industry post pandemic, targets 100 million transactions per year — CEO (The Edge Markets)

On the e-commerce front, CEO, Adrian Ong highlighted the group's proportion revenue from the segment is relatively small and it has fully invested in its e-commerce offering through warehouse facilities...

ASEAN

Key Points on Customer Interactions in the Internet Economy

Customers today want convenience, and it is the responsibility of service and product providers to develop or adopt strategies and solutions that cater to consumer preferences. As digital adoption becomes...

ASEAN

The Future Retail Ecosystem: Key Highlights

As ASEAN’s internet economy burgeons, It is now easier than ever for businesses in customer-facing industries like retail and services to gain access to potential customers. In recent years, many...