The current pandemic has revealed some of the shortcomings of major cities in times of crisis. As the world searches for ways to make urban areas (commercial buildings, transportation, roads, railways, ports) more resilient, intelligent city & facilities initiatives could offer some of the answers.
As part of AIBP Insights Indonesia, we had the opportunity to host a group of stakeholders with similarly large responsibilities of coordinating responses and maintaining operations of their respective organisations.
Value Creation from Data is key to Connect Cities, Businesses, Citizens
Data is at the core of successful smart city innovation, according to the Building a Hyperconnected City study by Oracle and ESI ThoughtLab.
Starting off the session we had Francis from Oracle who provided an overview on how cities are able to provide better services and create value with data insights. Looking at it from a global perspective, there are more than 30 million IoT devices in use today, servicing various aspects of government and civil service. With so much data coming from all manner of sources, managing it securely and intelligently to provide positive experiences and outcomes is a significant challenge.
The key towards providing value to users is to be able to understand the patterns, which was echoed by Pak Irvan from Sinar Mas Land, one of the innovation award finalists. They had implemented an automatic traffic control system (ATCS) within BSD City, which currently houses approximately 450,000 people, with a target for the city to increase to a population size of 1 million people by 2035.
The aim of implementing the ATCS is to create holistic traffic optimisation through the entire area, so that the convenience of citizens and their driving experience is improved.. At the same time, the implementation of the system allows Sinar Mas Land to collect data on traffic flows which aids them in future master planning and road development.
Following on the topic of traffic, Pak Tet Fa from Astra Infrastructure, whose organization manages highway concessions across the island of Java, also highlighted how that data analytics can be used to improve the flow on toll roads during peak seasons. Additionally, he also talked about how analytics can be used to create safe conditions and ensure that drivers follow the regulations, as speeding is a common issue on toll roads.
Omni-Experience and Citizen/User Experiences at the Core of Intelligent Cities
Pak Yudhi, Head of Jakarta Smart City shared their Smart City 4.0 framework with four principles: Mobile-First, Data-Driven, Digital Experience, Smart Collaboration. Since the start of COVID-19 outbreak, Jakarta has been providing online-based services to ensure citizens would still be able to assess the services while keeping safe and productive.
Leading the mall partnership within Gojek, William from Gojek spoke about how they had to ensure that protocols are being met by merchants, and keeping information flow seamless for customers ordering from their App. Currently, he is helping tenants who had been traditionally used to offline transactions to make better decisions and improve customer experience with data.
The topic on user experience is not exclusive to Indonesia. Based on his experience working with ASEAN cities and facilities, Samuel from Tech9 shared his case study on how connected facilities can enable users to be able to create ROI with customer experience as a key indicator.
The flipside of Data Explosion?
Pak Setiaji, Head of Smart City with West Java, pointed out that digital literacy is an issue that should not be taken lightly. In his role managing one of the biggest provinces in Indonesia, fake news has posed a problem even prior to the pandemic. “Indonesian people believe in the truth of information in cyberspace without checking it first. “
His team has been working hard to build digital villages to serve the underdeveloped areas and below is an illustration of their current achievements.
Most of the panel brought up the issue on data security - online activities have increased the exposure and potential for hackers to attack the systems in place.
Drawing Oracle’s experience in data management, Francis pointed out that it is important to focus on the data itself. When we bring in all the CPU resources, storage, memory, ML to the database engine in one place, there would be less reason to move this data around and create unnecessary silos which will increase the exposure.
Driving Partnerships and Data Collaboration
Bringing in a regional perspective, Joji from BCDA Philippines noted that the concept of smart city varies according to the regions. When the pandemic hit, government agencies have to reduce their budgets in infrastructure projects and they have been focusing on the Public Private Partnership model to move things forward.
Similarly, Pak Setiaji and Pak Yudhi have been collaborating with startups and different agencies to enable better overview.
Pak Shan from Qualcomm welcomed the panel for further discussion on future collaboration. As a technology company, Qualcomm has collaborated with local startups and ODM to develop solutions from patient tracking to surveillance for public safety.
We have heard how the pandemic has wreaked havoc but on a heartening note, it has also brought different partners of the ecosystem together to deliver new services and help the community at large tide through these difficult times. We look forward to further accelerating more partnerships and innovation throughout our activities across Southeast Asia.