Malaysia is using intelligent automation and advanced analytics to help transform the passenger experience at the Kuala Lumpur International Airport (KLIA).
On Feb 27, it was announced that Malaysia Airports will be working with OpenText, a global leader in enterprise information management (EIM) to a digital transformation framework for Kuala Lumpur International Airport (KLIA).
The digital transformation plan will include the development of intelligent automation, predictive analytics, and expanded digital services for passengers at the KLIA and its second terminal klia2.
The unified digital platform will enable Malaysia Airports to differentiate engagement with passengers and other customers, drive operational efficiency, enable passenger productivity and experience, and drive new and existing revenue streams.
Data from various existing systems will be incorporated into the digital platform and be analysed with machine learning and artificial intelligence, providing insights for better decision making to enhance passenger experience as well as business and operational excellence.
“Through the Unified Digital Platform (UDP), we are looking to deliver effective engagement and achieve all-round operational efficiency that we can extend to our passengers,” said Chief Strategy Officer at Malaysia Airports Azli Mohamed.
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