Southeast Asia

SE Asia digital payments hit $620b during pandemic: Google-Temasek report (Deal Street Asia)

Digital payments in Southeast Asia hit $620 billion so far this year, from $600 billion last year, as the region registered 40 million first-time online users during the coronavirus pandemic...

Vietnam

All customers want is an answer; are businesses ready to respond? (The Business Times)

The power of customer service tools is clear, but there is a gap in the market. Businesses aren’t offering self-service solutions — which not only adds pressure to internal teams but...

Vietnam

Vietnam leads Asia-Pacific in pace of digital progress (The Business Times)

Digital transformation efforts in Vietnam have yielded the biggest improvement among regional economies, according to an industry study of 11 Asia-Pacific markets. Vietnam saw the highest increase in scores between...

Philippines

AIBP Insights Philippines: A Regional Telco Discussion on Enterprise 5G Applications

It does seem that the telcos in the region are fairly optimistic with the rollout of 5G infrastructure, but the point raised by Mr. Tan, General Director of Viettel is...

Malaysia

Shopee, Visa strike five-year regional partnership, target MSMEs (The Business Times)

As part of the partnership, Shopee and Visa will incentivise MSMEs to digitalise their business on Shopee and adopt digital payments through Visa. They will also provide MSMEs with marketing...

Southeast Asia

Delivering Value in the Real Estate Sector: Digital Services through Data Insights

In South East Asia, large real estate companies which are involved in multiple stages of the real estate value chain (Design, Build, Sell and Operate) have the potential to create...

ASEAN

Supply chain shake-up (Bangkok Post)

The digital transformation of supply chains is accelerating. According to a joint report by the law firm Baker McKenzie and SRA, as workplace technology has made great strides due to...

ASEAN

[REPORT] Manufacturing in ASEAN: Focus Sectors & Government Policies Driving Digital IR 4.0 Projects

ASEAN Governments have acknowledged the fundamental shift that is taking place in the technological landscape and have been rolling out various schemes and policies to encourage enterprises in their countries...

ASEAN

ASEAN Retailers Adapting to Changing Consumer Behavior - Takeaways from AIBP Focus, 15 Sept 2020

The different panelists highlighted how engagement has shifted digitally. Demand sensing now comes from both online and offline channels. For Sandeep who leads the business analytics of NTUC Enterprise, the...

ASEAN

More capital flows into Asean amid pandemic and US-China tensions (The Business Times)

The Asean region is set to see more capital inflows as companies look to diversify their investments and supply chains amid US-China tensions in a post-pandemic world. On the whole, Asean...

ASEAN

Digitalisation of the Retail Space: Takeaways from AIBP Focus, 15 Sept 2020

In February, JD.com’s autonomous delivery robot successfully made its first delivery of COVID-19 aid to Wuhan, China - one of the many examples of response changes required for in-store experiences....

ASEAN

The rise of Asean manufacturing (The Business Times)

It is clear that there are strong prospects for in the industrial sector for both owners and occupiers alike. For example, Jakarta now boasts nearly 150 million square metres of industrial...

ASEAN

Prioritizing Cybersecurity for ASEAN Enterprises in the Age of Digital Transformation

Among ASEAN enterprises, “build(ing) security and privacy into all devices, applications and algorithms” was one of the lowest priority in digital transformation, selected by only 21.9% of respondents, of which...

APAC

AirAsia accelerates digital transformation with robotic process automation in partnership with JIFFY.ai (AirAsia)

AirAsia Group is accelerating its ongoing digital transformation journey further by implementing robotic process automation (RPA) in collaboration with Silicon Valley and India-based enterprise automation platform JIFFY.ai. “RPA will enable us...

ASEAN

Omnichannel Retail: Opportunities Presented by Data Analytics

In the 2019 AIBP ASEAN Enterprise survey, “Data analytics and business intelligence software” (30%) was ranked the second most beneficial digital tool by respondents in the retail sector, behind having a...

Indonesia, ASEAN

Rethinking Customer Engagement in the New Normal - Takeaways from AIBP Focus, 6 Aug 2020

Business leaders globally are grappling with the repercussions of the pandemic brought about by Covid-19. Foremost on their minds is how customer experience has evolved as a result of changing...

Asia Pacific

70% of businesses push past pandemic, maintain digital transformation spend (CIO Dive)

Despite the economic contraction, 70% of businesses plan to sustain or increase their 2020 investments in digital transformation, according to a survey of 3,000 global executives published by software company IFS....

ASEAN

Customer Experience as the Centre of a Business’s Endeavour

Today businesses have realized that digital transformation strategies must begin with the customer experience. According to Asia IoT Business Platform's ASEAN Digital Enterprise Report, 41% of businesses identified improving customer experience or...

ASEAN

From seamless to touchless the metamorphosis of retail (The Business Times)

Customer experience has generally been associated with in-store experiences such as leveraging attractive displays to drive impulse purchases, personalising product recommendations through in-person interactions, and allowing trials before the customer makes a purchase....

ASEAN

Accelerating digital transformation amid pandemic (The Jakarta Post)

With the current rapidly changing situation, companies’ ways of doing business have been significantly altered. Business continuity, such as balancing the best for the company, protecting employees and providing the best...