With advances in technology, enterprises are increasing the utilisation of various business automation technologies, such as Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA). These fall within the top 5 technologies that enterprises are planning to invest in, according to AIBP’s 2021 ASEAN Enterprise Innovation Survey. RPA, in particular, can help operate a process in the same way without deviation, eliminating the risk of human error while achieving high rates of efficiency. This is especially advantageous for organisations that rely upon a large labour force to perform extensive amounts of transactional processes. Together with the usage of cloud-based infrastructure, firms are now able to maximise their potential, in terms of boosting productivity and driving growth.
As part of the Annual AIBP Enterprise Innovation Awards held since 2017, we were happy to host the 2022 Award finalists from Aboitiz Equity Ventures Inc. (Philippines), Genting Malaysia Berhad (Malaysia), Celcom Axiata Berhad (Malaysia), Rizal Commercial Banking Corporation (RCBC) (Philippines), Sarawak Energy Berhad (Malaysia), Sinar Mas Mining Tech (Indonesia), and Winnonie Company Limited (Thailand), as they showcased their innovation case studies around how they have utilised various business automation tools and technologies to improve business processes.
The applications of business automation technologies are diverse: while Genting and Winnonie leverage AI to improve their competitiveness in their industries, RCBC utilises RPA to simplify banking processes and improve customer satisfaction. Celcom shared how the team leverages AI and ML to protect customers from cybersecurity threats, while Sarawak Energy uses AI and RPA to control and monitor their dynamic water dispatch management system. Aboitiz Equity Ventures Inc. (Philippines), in a similar vein, shared about how their data exchange Cloud platform, Parlay, allows the exchange of data and insights, and lastly, Sinar Mas shared their case study of leveraging AI to promote and digitise the process of human resource management within the enterprise.
In these discussion sessions, we also explored the importance of business automation technologies, as well as the role of data governance in fueling these technologies.
The importance of Risk and Compliance in Ensuring Data Governance
During the discussion, JJ Tan, Regional Sales Director, Asia, Talend, raised the potential issue of data size and how firms can potentially utilise other technologies like IoT (Internet of
Things) in order to further expand the firm’s database and improve data governance capacity. JJ also pinpointed the importance of data governance as a crucial step in a firm’s data journey. Data governance is a collection of processes, roles, policies, standards, and metrics that ensure the effective and efficient use of information in enabling an organisation to achieve its goals.
More specifically, JJ shared that firms should be having a dedicated Risks and Compliance team in order to deal with the issues of compliance/non-compliance and privacy laws, just to name a few, this will help create a safe and robust data space in which firms can tap in to utilise and thus, further expanding the effectiveness and potential of business automation technologies.
Continuing the conversations on Data
With the ever-growing need for firms to utilise reliable and useful data into daily operations and monitoring, it is essential that firms’ data remain ready and resilient to new challenges and threats. Be part of our Discussions as AIBP looks to address these key themes:
- How are financial institutions driving financial inclusion with data analytics?
- How are enterprises and government agencies in the region building sustainable and resilient data governance?
- How are manufacturers maintaining data resiliency to overcome disruptions in the digital era?
- 17th & 18th October, Royale Chulan Kuala Lumpur, Kuala Lumpur, Malaysia
- 1st & 2nd November, Ritz Carlton Mega Kuningan, Jakarta, Indonesia
- 15th & 16th November, Marriott Manila, Manila, Philippines
- 29th & 30th November, Conrad Bangkok, Bangkok, Thailand
- Paul Soegianto, Group Chief Digital Officer, Astra International
- Angel Redoble, First Vice President and Group Chief Information Security Officer, PLDT Group
- Dr Monsak Socharoentum; Vice President of Government Data Solutions, Digital Government Agency (DGA)
Contact us at [email protected] if you are interested to get more information about the AIBP Conferences & Exhibitions, or Sign Up for an account at https://iotbusiness-platform.com/my-account/ to be part of the enterprise digitalisation ecosystem.
3 October 2022