Smart tourism needs to be a component of HCM City’s smart city master plan, its Party Committee secretary has said.
Nguyễn Thiện Nhân, speaking at an international conference on smart tourism development in the city on Saturday, said HCM City had announced a master plan which envisages its entire urban landscape becoming ‘smart’.
The city’s tourism sector needs to co-design a smart city infrastructure with facilities creating better tourism experiences and increases the competitiveness of the tourism sector, he said.
“In the next 10 years city authorities will focus on efforts to develop the tourism sector into a key driver of socio-economic development.”
The smart city master plan includes building e-Government, a shared data warehouse, a socio-economic simulation and prediction centre, and a smart city management centre, he said.
By the end of this year the city would complete its tourism development master plan, which would have two major components, smart tourism and tourism linkages with the Cửu Long (Mekong) Delta region, he said.
Innovative thinking by businesses should be encouraged in developing smart tourism, which could result in the sharing of data in a way to enhance visitor experiences and offer mutual benefits, and this would require a public-private collaboration, he added.
According to Prof Perry Hobson of Sunway University in Malaysia, smart tourism development requires individual businesses, organisations and stakeholders getting out of their silos and sharing information.
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9 September 2019