Home improvement retailer MR DIY Group (M) Bhd is confident that the customer traffic will improve and remains upbeat about the prospect of the local retail industry post pandemic, according to its CEO, Adrian Ong.
Speaking at the MIDF Conversation webinar today, Ong pointed out that despite the lockdown restrictions and various strict measures, he believes that the group is “lucky” to be able to operate amid the pandemic.
“We have been really fortunate. We are essential goods retailer and for the better part, most of our stores have been allowed to stay open during this pandemic.
“The working-from-home arrangements have continued to support us as consumers continue to look for necessary items like adapters, electrical items, etc.
“However, MR Toy has stayed closed during this period, so that has a reversal effect on us. Overall, we are fortunate to be allowed to open our stores and service the communities,” he said.
He also added that the group is targeting 100 million transactions per year across its stores, representing three times of the Malaysian population size.
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19 August 2021