Southeast Asia

StanChart expands self-service request through digital banking channels (The Edge Markets)


Photo: Reuters/The Edge Markets

Standard Chartered Bank has launched a comprehensive range of self-service requests through its digital banking channels.

Standard Chartered said clients in Malaysia, Singapore and India can now make most of all available service requests via online banking and the Standard Chartered Mobile app (SC Mobile).

“This capability is expected to be rolled out in the rest of the Bank’s ASEAN and South Asia markets later this year, it said in a statement today, adding that the bank has made available more than 20 service requests on its digital platforms.

Other requests such as cheque book requests, reporting of lost or stolen cards, customer profile changes including mobile number maintenance, card transaction disputes and mortgage repricing, can now be made anytime, anywhere, at clients’ fingertips, it said,

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The Edge Markets

5 May 2020

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